Talent shortages are the second biggest risk faced by companies, behind loss of customers, according to the 2011 Lloyd's Risk Index. To cope, companies are developing planning models that focus on long-term employee development. "Just as you manage a portfolio of assets that you market to customers, you also need to have a talent portfolio and aggressively manage it to ensure maximum returns on the investments," says Phyllis Dozier, UnitedHealth Group's vice president of talent development.

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