While most business travelers say they usually follow policies, some of them said they broke policy either to save money or because it was more convenient to do so, according to a survey by PhoCusWright. "Convenience is the top driver of rogue behavior," said PhoCusWright's Carroll Rheem. "Convenience always trumps policy."
A survey on business travelers by PhoCusWright shows that about two-thirds of company workers in the management and executive levels flout travel policies in their booking activities. "[L]ower-level employees are more likely to comply with policy than upper management and executives, who kind of do their own thing," said Carroll Rheem, director of research at PhoCusWright. Reasons for deviation include convenience, loyalty points and better pricing.
The airline trade organization Airlines for America and a coalition of other interest groups are urging the U.S. government to crack down on the overtaxing of fliers. "The aviation industry and our passengers currently pay 17 separate federal taxes and fees, a hodgepodge thrown together and added to over the years without any guiding rationale or consideration for their overall impact on demand or affordability," said A4A spokesman Steve Lott.
Delta Air Lines has begun the $160 million makeover of its hub at New York's LaGuardia Airport. The airline is enhancing its presence -- with features including a new Delta Sky Club lounge and expanded security lanes -- in an attempt to lure more business travelers.
Consumers are planning to spend more on travel this year, according to PhoCusWright's U.S. Consumer Travel Report Third Edition, and that means more opportunity for savvy travel agents. "Coming out of a rough period in 2009, the good news is that we're seeing lift. We're seeing demand coming back," said Carroll Rheem, director of research at PhoCusWright.