Data on more than 1 million 9-1-1 calls show people living within one-quarter mile of the Los Angeles city line are 50% more likely to wait more than 10 minutes for emergency crews to arrive because the city's fire department does not often ask for county help, the Los Angeles Times reported. Data from more than 70,000 medical-related calls showed city dispatchers sent teams to locations that were closer to county firehouses, including more than 1,300 cardiac arrest calls.
The executive director of Chicago's Office of Emergency Management and Communications outlined a plan to change its 9-1-1 dispatch so more officers are free to respond to the most serious crimes. Currently, officers are dispatched to 70% of 9-1-1 calls, while most other cities dispatch them to 30% of calls. The plan will take effect after the public is informed of the change and improvements are made to the dispatch center.
Menasha, Wis., first responders are using RescueNet Dispatch Pro software to predict where an emergency is likely to happen so Gold Cross Ambulance Service can station ambulances in those areas. Developed by ZOLL Medical, the system analyzes past vehicle movement data and emergency locations, highlighting areas likely to have an emergency on an onscreen map.
The free SREM-S Protocol application for iPhones from Jamb Innovations provides first responders with digitized EMS protocols and hospital contacts. Paramedic Amber Depue-Parvin says having the app means she does not have to call a physician for information as often and can treat patients quickly and appropriately.
Butler County, Ohio, 9-1-1 dispatchers have experienced problems with children making unintended emergency calls from old cell phones their parents keep charged and give to them as toys. Many parents don't realize that even if they cancel the phone service, the 9-1-1 feature remains active. When children make calls by accident, the calls take up dispatchers' time as the dispatchers try to figure out whether there is an emergency.