The day will come when you will be forced into a tense worse conversation, whether it be about a mistake you made, a project gone awry or even a layoff, Dan Lovejoy writes. Rehearse each of these moments in your head so you know exactly what to say and so you don't lose your temper. "These difficult situations can make or break your career. If you want to be a calm, cool, and collected professional who your coworkers respect, be ready," Lovejoy writes.

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