Data from a KLAS survey showed 57% of responding hospitals, health systems and physician practices have a patient Web portal, while many of those that do not have a portal intend to adopt one. However, the report suggested many providers are not using all the available features for engaging patients. Respondents planning to deploy a portal largely plan to offer access to patient charts, however, only 48% of respondents plan to offer secure messaging, and just half intend to offer patient-education resources.

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