Craft & Commerce co-owner Arasalun Tafazoli's solution to coping with bad reviews on Yelp is to have friends give voice to the most melodramatic of the pans and play them in the restaurant's restrooms. It's tame compared to some other reactions, including an Ottawa restaurant owner who was convicted of criminal libel after creating a fictional dating profile of a reviewer who complained about the eatery messing up her order.

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