One benefit of a new Massachusetts law requiring 9-1-1 dispatchers to have emergency medical training is that it leads to standard responses for people calling about conditions such as chest pain, childbirth or difficulty breathing, according to state officials. Kelley Gammell, a Leominster Police Department training coordinator and dispatcher, says trained dispatchers have a guidebook to use when assisting callers so they can give instructions for interventions such as the Heimlich maneuver or using an epinephrine pen.

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