Social media is seen as a top source of customer data by only about 12% of marketers, far behind the 49% who name website analytics as a top data-source, according to a recent study. That could change: 78% of marketers plan to use social data of some sort this year, and a full quarter say that social media will become a top data source for them in the mid- to long-term.

Full Story:

Related Summaries