Good leadership is about showing resolve and the ability to improvise solutions even in the face of apparently intractable crises, writes John Bell, former CEO of Jacobs Suchard. That's more important than ever to 21st-century CEOs, for whom turbulent times come fitted as standard, Bell argues. "In the late 19th century, someone said, 'When the going gets tough, the tough get going.' Today's successful CEOs have little choice but to walk that talk," he writes.

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