CEOs should remember that if they take a day off, the world will keep turning -- but if their frontline managers disappear, the company will quickly come grinding to a halt, says Foot Locker CEO Ken Hicks. That means that it's vital to ensure your company isn't run as "a top-down environment where everyone was told what to do," but instead leverages the passion, insights and customer-service talents of its employees, Hicks argues.

Related Summaries