5/29/2013

Royal Caribbean's treatment of passengers affected by the fire on the Grandeur of the Seas and its transparent monitoring of the aftermath drew praise from observers and the media. "Passengers are already saying (publicly) that they felt comforted and confident about their safety during this trying episode. Doing the right thing is the best way to control what people say about you. Since you know the information is going to come out, be transparent and get ahead of the story," said Carolyn Spencer Brown, editor-in-chief of CruiseCritic.com.

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