Verizon Enterprise Solutions is on a mission to streamline its products and transition to next-generation delivery models that use the cloud, mobile access and the "Internet of Things." Doing it right requires a nuanced and disciplined approach that puts the end user first, according to John Stratton, division president. In a recent interview, Stratton said he expects to see the process accelerated once customers become acquainted with the new models. "I keep calling it friction, but as we remove barriers and friction and enable these technologies, I think the speed is going to increase," he said. "That is very, very exciting."