Chief information officers have the essential role in making business transformation a reality, according to Forrester Research's Marc Cecere, and they are having more influence than CEOs. "CIOs are in a unique and potentially powerful position for business transformation, and they need to understand their base of power," Cecere said. "After the strategy phase, 80% of the work and activity falls under the role of the CIO, so a strong role for a CIO is a given."

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