Nordstrom has begun recruiting potential employees in Calgary and introducing Canadians to the upscale department store and the emphasis on customer service that defines the brand at home. Nordstrom will open its Calgary store in fall 2014, the first of five planned locations in Canada. "We live and die with our sales people. To the customer, they are the Nordstrom brand," Karen McKibbin, president of Nordstrom Canada, said at a retail conference Wednesday.

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