Amazon is preparing to add 5,000 full-time workers at 17 warehouses across the U.S. The online retailer also expects to add 2,000 customer-service employees, including part-time and seasonal positions.
Buoyed by strong demand and the success of its $79 Amazon Prime service, Amazon will add five fulfillment facilities, 5,000 full-time warehouse workers and 2,000 customer-service employees. Subscribers to the Prime service, which offers unlimited two-day shipping and access to digital videos, spend three to four times more on Amazon than nonmembers, according to analyst Colin Sebastian.
Want to sound like a smarty-pants? Try dropping nuggets of statistical research into your conversations about leadership development, suggests Dan McCarthy. He surveys research in the field to come up with a definitive list of important statistics about the practice of leadership.
Kayak has a clicker on its conference-room door that keeps track of how many people are in any given meeting -- and co-founder Paul English makes a point of complaining when the room gets too crowded. Two or three people can conceive of and deliver ideas in ways that larger groups simply can't manage, English explains. "I just hate design by consensus. No innovation happens with 10 people in a room," he says.
Hiring freezes can make achieving your company's sales goals more challenging, but you can succeed even without a fully staffed sales force, writes Dan Perry. Sales leaders should build a positive culture, accompany reps on more sales calls and analyze large deals, Perry writes. "Getting a hiring freeze from corporate is out of your control. But what you do about it is not," he writes.
Most brands with a social presence are more interested in building a customer-service tool than a genuine community, writes Richard Millington. There's nothing wrong with that, but it can cause problems when companies fail to recognize the difference between the two. "If you don't want members to build relationships with each other, then you probably want a customer-service channel," Millington adds.