7/15/2013

Customers are adopting mobile banking faster than they did ATMs, but some banks are struggling to keep up with more advanced demands, experts say. Offering cutting-edge mobile services is a way to keep customers engaged and loyal, says Ed O'Brien, director of banking channels at Mercator Advisory Group. Banks leading the technology drive include USAA Federal Savings Bank, which offers voice-command technology for mobile-banking customers.

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