The Japanese motto "Making things is about making people" is fully evident at Toyota Industrial Equipment Manufacturing in Columbus, Ind., where teams of workers are empowered with planning functions and robots that complement their work. "Our improvement initiatives are rooted in the concept that we have to train people to become problem-solvers and value them as experts in their work areas. Small daily improvements allow us to continuously experiment with a stable process in order to make it better," said Tom Lego, customer center manager.

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