Post an online complaint about J. Crew and you might just get a personal call from Millard "Mickey" Drexler, the company's famously hands-on CEO. That's what happened to Chris DeRose's wife, who found Drexler to be humble, genuinely interested in her thoughts, and willing to accept and act on her critique of the company's direction. "Mickey Drexler went out of his way to do what an unfortunately small number of CEOs practice -- he went the extra mile to get direct customer feedback," DeRose writes.

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