Dr. Linda Smith switched from the emergency department to palliative care at Providence Alaska Medical Center. In a palliative care fellowship, Smith found she needed to listen better and be less abrupt. "I can remember saying to families things like, 'I'm sorry, there's nothing more I can do.' And I realize now that sounds like abandonment to many people when you say you can't do anything more. And the reality is I may not be able to do anything more to the patient that will make them survive, but there's a lot more that I can do," she said.