Tech leaders are consistently faced with the question of whether to train staff on new skills or bring on new employees. There are several factors to assess, such as time requirements, resource demands and the extent of the training effort. "If it's a small gap you've got to go the training route. That is what motivates and inspires your people and lets them know that you see where they are at, you support their career efforts and support them as an organization," said Rachel Russell of TEKsystems.

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