Mundane-sounding events in workers' professional lives can have a big impact on how much they commit to your company, writes Jennifer V. Miller. The hiring process, onboarding procedures, project launches, and how the organization handles change and ethical issues can serve as pivot points that lead workers to either tune out or engage more fully, depending on how they're handled. "Like a door hinge, employee engagement pivot points are the fulcrum upon which commitment swivels," Miller writes.

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