8/15/2013

Consumers who are too busy to spend hours in a fitting room or on a showroom floor depend on buy-and-return strategies to manage their time and budgets. While return fraud costs retailers about $9 billion annually and some chains are tracking returns and profiling frequent returners, others might be willing to suffer a certain amount of losses to keep customers with legitimate returns loyal, said Richard Mellor, NRF's vice president for loss prevention.

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