The Cruise Line International Association strives to encourage consumers to book with the 21,000 CLIA-certified agents in the U.S. and continues to adapt its training programs for agents based on their feedback, CLIA President and CEO Christine Duffy said. "While some people may perceive that the work CLIA is doing globally isn't actually for them, I think the opposite. It is already a global industry, and the more we can galvanize the agent community the better," Duffy said.

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