Clayton Christensen coined the phrase "disruptive innovation," and in recent years he's been advocating for the concept's application to public institutions such as health care sector, schools and government. It's become apparent, though, that innovation strategies that work well for businesses don't automatically deliver the same results in the public sector, argues Judith Shulevitz. "Not all civil services need to be hyper-efficient and bargain-basement and in a state of permanent revolution," she writes.

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