Christine Duffy, president and CEO of the Cruise Lines International Association, said the organization will be focusing on education to allay concerns regarding cruise safety and security. "In today's environment, you can't just talk about promoting cruise vacations. We also have to talk to agents about how they respond to questions and concerns, especially from cruise rookies. That's an area that has to become a part of our process and part of what agents can count on and expect from us," Duffy said.

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