While some hotels are getting rid of room service and adding grab-and-go food options, others say the service is still a must-have. "For some hotels, room service is not meant to make profit. It is a brand standard and an important amenity for those guests who still value the luxury of having room service. Even if they have to pay for the high-priced service, given that they are staying at a four- or five-star luxury hotel, these guests are usually there to pamper themselves," writes David Sangree, president of Hotel & Leisure Advisors.

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