Virgin Atlantic CEO Craig Kreeger called custom wait times at New York-area airports "embarrassing" and "tremendously frustrating" for passengers arriving into the United States. He added that it is "a real shame" that one of "the most important nations" doesn’t recognize the vital role that travel plays in the global economy, comparing the U.S. to other countries that provide plenty of customs staffing and resources. JFK Terminal 4 was the worst wait for U.S.-bound air travelers with a 93.8 minute average peak in May, according to a Global Gateway Alliance study. Newark Airport was the ninth-longest wait, coming in at 51.3 minutes.

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