As more hotels embrace the fast casual dining concept, they must remember how important an eatery's design is in the guest experience. "When people travel, many of the best stories they bring back with them are based on where they ate and drank. You need to be a part of the story,” said Cynthia Penner, principal of Box Interior Design. Presentation of the food is equally as important, as it can drive discussions on the menu between guests dining at separate tables.

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