10/4/2013

Lisa Timmons, travel agent of customer-service guru Micah Solomon, says the key to providing exceptional customer service is anticipating and addressing a client's every need. "Customer service is being aware of every little issue that needs to be dealt with. ... You also need to be willing to admit that you've made a mistake. If we've made a mistake, we take care of it, but we also recognize that it happened," Timmons said.

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