Communication with employees is essential and being honest and upfront usually goes a long way. Tone plays a role as well. "[B]e willing to share truly useful information with employees," writes Robert L. Dilenschneider, founder of The Dilenschneider Group. "Do not fear that providing either detailed data, financial results, or negative news will destroy your credibility. ... Do not fear overcommunicating or sending too detailed information either. Be willing to send more information and let employees decide how best to use it."