To reduce error rates in Medicare submissions, facilities must provide not only complete detailed written orders, but a valid proof of delivery form for every item and service provided, writes Devon Bernard, AOPA manager of reimbursement services. Proof of in-person delivery must include patient's name, delivery address, a detailed description of the item or service provided using patient-friendly language, delivery date and dated signature. While the error rate for claims related to lower-limb prostheses remains high, Bernard notes, it has dropped 28% since pre-payment reviews began in 2012.

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