Preventing injury among hotel housekeepers -- especially long-tenured workers -- is a vital concern. Increasing staff numbers to lessen the daily workload for individual housekeepers is the most obvious solution, but if this is not possible, hoteliers should instead implement more effective training programs as well as reduce turnover rates at the property, says Chad Callaghan, security consultant for AH&LA. "If a hotel has high turnover, it is difficult to keep the level of training high. Most injuries happen within 90 to 120 days after a hire, then grow increasingly rare. If you address turnover, you address injuries," Callaghan said.

Related Summaries