10/14/2013

The future of restaurant service includes an expanded chasm between quickservice, fast-casual and casual-dining establishments and high-end restaurants, industry experts say. The quickservice, fast-casual and casual-dining categories are expected to become more digital, as customers demand speed, accuracy and value over hospitality. The upper-end restaurants will increase use of digital services for training and diner engagement, but are expected to maintain focus on hospitality and menu knowledge.

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