Delta Air Lines' purchase of custom kiosks at John F. Kennedy International Airport has paid off, experts say. The kiosks have more than halved average wait times at the airport to 16.6 minutes in October, down from 34.9 minutes in the same month of last year. "Cutting wait times in half is dramatic early evidence that automated kiosks work in relieving the unacceptably long wait times JFK has experienced," said Joe Sitt, chairman of Global Gateway Alliance.
John F. Kennedy International Airport in New York has installed automated passport kiosks to reduce wait times for U.S. Customs and Border Protection. Delta Air Lines purchased the kiosks, and began testing the process on Monday. "If all goes well, we'll go fully live on Wednesday," Delta spokeswoman Leslie Scott said.
Fliers going through Customs will spend more time doing so at JFK Terminal 4 in New York, and Miami North Concourse and Miami South Concourse in Florida. They were listed as the top three Customs sites with the longest waits in the U.S. At JFK, fliers waited an average of 93 minutes to get through as of May. "There’s been a reduction in manpower and the process isn’t as efficient as it should be," said Stephen Sigmund, executive director of the Global Gateway Alliance, a lobbying group aiming to improve tri-state airport conditions.
The vacant Worldport terminal built in 1960 at New York's John F. Kennedy Airport has been designated as one of the most endangered historic places in the U.S. by the National Trust for Historic Preservation. "Space-wise, it really wasn't designed for today's air travel," Delta spokeswoman Leslie Scott said.
This week, American Airlines' Flagship Check-In service will launch at JFK airport in New York. Passengers on Qantas, British Airways and Cathay Pacific -- members of the oneworld alliance -- who are headed home via the airport also can take advantage of the VIP check-in service.