John F. Kennedy International Airport in New York has installed automated passport kiosks to reduce wait times for U.S. Customs and Border Protection. Delta Air Lines purchased the kiosks, and began testing the process on Monday. "If all goes well, we'll go fully live on Wednesday," Delta spokeswoman Leslie Scott said.
The vacant Worldport terminal built in 1960 at New York's John F. Kennedy Airport has been designated as one of the most endangered historic places in the U.S. by the National Trust for Historic Preservation. "Space-wise, it really wasn't designed for today's air travel," Delta spokeswoman Leslie Scott said.
John F. Kennedy International Airport in New York is testing a 10-week pilot program to train 30 employees who are military veterans to spot frustrated passengers and provide additional customer service to improve the flying experience. The program, called Neutralize Irritations Customers Experience (NICE), is for now focused on Terminal 4. "The goal is to expand problem-solving and customer service by tapping the leadership skills of the vets," said program creator Tom Murphy.
American Airlines has joined Delta Air Lines Inc. and JetBlue Airways in asking to be exempt from a new rule that limits the amount of time an airline can keep passengers waiting on the tarmac. The request, made to the Department of Transportation, is specific to New York's John F. Kennedy International Airport, as it is undergoing construction to its main runway.