Ritz-Carlton, Langham Hotels International and St. Regis are just a few luxury hotel brands that are eying second-tier Chinese cities including Tianjin and Chengdu. "However, making sure recruiting enough people to provide a high level of service is a challenge luxury hotels must resolve as they penetrate into China's second-tier cities that still lack quality practices of service industries," said He Jianmin, a professor at Shanghai University of Finance and Economics.

Related Summaries