Boston's hospitals reacted to the Boston Marathon bombing by using the Hospital Incident Command System, or HICS, a management framework modeled on a system developed by California firefighting agencies. HICS focuses on establishing clear on-scene leadership when disasters occur and on coordinating command structures, reporting and flexibility for everyone involved. "Establish the same prep for your business: Whether it's a physical accident, PR gaffe, shareholder fiasco, or anything else, to whom do people report? Who is in charge? How does your team identify that leader?" write Eric Goralnick and Ron M. Walls.

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