Martin Bowman, transport sector director of Lockheed Martin's Amor Group, discusses whether airlines or airports "own" the passenger experience in this column. He notes that providing travelers with a positive experience requires a collaborative effort, the right relationship, technology and services. "Whoever takes responsibility the requirement for increasingly optimized terminal operations is key in attracting, retaining and maximizing the long-term value of a passenger," Bowman writes.

Full Story:

Related Summaries