It can be difficult to get busy employees to focus on a challenging problem, Allison Rimm writes, although she notes she was able to do just that while leading strategic planning and IT at Massachusetts General Hospital when layoffs were looming. "Energize your exhausted employees by showing them how essential their work is to the organization's mission, giving them a structured opportunity to contribute, supporting their efforts to innovate, and committing to implementing their best ideas," Rimm writes.

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