11/8/2013

How can managers enforce workplace policies to prevent bullying, as just having policies is not enough? The workplace bully is a direct threat to both colleagues and patient safety, but overt bullying is the exception. More subtle behaviors are negative speech, chronic complaining, arguing, sarcasm disguised as humor, and demeaning remarks. This article includes a negative behavior identification checklist and a rule of thumb to distinguish between a bad day and a pattern of bullying. Staff collaboration can foster professionalism and positive patient outcomes by not only identifying bullying but by discouraging it. As Quint Studer wrote in "Hardwiring Excellence," "What you permit, you promote." Read the full article.

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