Voice notification as part of a mass notification system is essential for first responders, but the military is the only group that currently requires mass notification systems, said Tom Von Essen, longtime firefighter and a former New York Fire Department commissioner. Recalling the misinformation and chaos during the response to the 9/11 attacks in New York, Von Essen noted new technologies would lead to a better response today. Still, mass notification would help provide even more specific, accurate information and directions to the public and first responders.

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