12/18/2013

The Federal Communications Commission imposed new rules on wireless and wireline carriers to ensure 9-1-1 service reliability, a reaction to the June 2012 derecho storm that cut 9-1-1 service to more than 3.6 million people. The new rules call for carriers to provide "reliable and resilient" service through annual certification and adherence to best practices, and to more consistently inform public safety answering points when a service outage occurs. "NENA recognizes that mandatory circuit audits and certification processes will come at a cost, but these costs must be weighed against the value of 9-1-1 service to the thousands of Americans who face emergencies every day," the National Emergency Number Association said.

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