Citing data from the Bureau of Labor Statistics that project continued growth in the travel-agent industry, ASTA President and Chief Executive Officer Zane Kerby sent a letter to Yahoo, defending agents and the industry against a recent story that describes agents as irrelevant. Kerby said he believes that such negative stories may continue because of how easy they are to write and that they potentially can hurt the industry. "I think they're an easy, cheap shot," he said. "They're intellectually lazy arguments, easily made and easily said, that the Internet has supplanted agents."

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