School leaders must keep communication lines open and foster collaboration to curb complaints and negativity among teachers and staff, New York City teacher and author Starr Sackstein writes in this blog post. Among other things, she recommends that leaders remain open to hearing and acting on staff concerns and form committees or lunch groups for teachers to share best practices. "Rather than tell teachers how to teach, offer them options of what is working and let them choose what is most comfortable for them," Sackstein writes.

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