2/14/2014
Handout/Reuters

Comcast's $45.2 billion plan to take over Time Warner Cable brings together two companies with a reputation for terrible customer service, but it doesn't have to be that way, writes SmartBrief senior editor James daSilva. The industry has thrived despite its reputation, so any ideas for change must change the internal culture while making a financial case. "Sell the importance of improved customer service to your shareholders and/or your board to clear the biggest hurdle to change," he writes.

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