The latest advancements in technology cannot only be used to streamline hotel operations; they are also useful in freeing frontline staff so they can interact more with guests as well as with each other, hospitality consultant Stephen Darling writes. "It is the interactions with guests that bring us to life and reciprocally give life back to our guests. People can feel the marked energy levels of a fun, vibrant work atmosphere and it will help to better enjoy their stay," Darling writes.

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