To enhance its systems and services, Kansas City Southern has started to develop a new Business Process Improvement program based on the "Six Sigma" methodologies. KCS officials say BPI projects include limiting the dwell time of intermodal cross-border traffic and improving communication with customers. "BPI provides a framework and a set of tools to solve complex business problems and empowers our people to find new and creative, common sense and data-driven ways to meet our customers' demands," says Mike Naatz, KCS' senior vice president and chief information officer.

Related Summaries