A WCCO-TV investigation compared 9-1-1 responses between Minneapolis and Omaha, finding Minneapolis is occasionally shortstaffed while it cross-trains operators and dispatchers. Such training is common in the U.S. and can save overtime costs and increase 9-1-1 center efficiency, said NENA's governmental affairs director Trey Fogerty. However, call centers must take care with the logistics of implementing the training programs, he said.

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