Bosses who mistreat janitors and receptionists aren't just jerks; they're also setting themselves and their organizations up for a fall, writes Rob Asghar. CEOs can succeed despite rude, thoughtless leadership, of course, but such behavior becomes part of a company's culture, creating weaknesses over time. "The whole thing stands, but it almost seems to want to fall -- and it will fall, given the chance, if only to crush its arrogant builder," Asghar writes.

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