ARC gets handle on debit memos

Thanks to widespread use of its Memo Manager application, ARC is for the first time able to tally the number and dollar amount of the debit memos airlines send to travel agencies for ticket pricing errors. In 2013, they added up to 565,000 memos totaling $169 million. ARC said last week that its goal is to reduce both numbers by 10% by the end of the year.

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